Deliver Patient-centered Care – Resource Library
- A Simple Way to Involve Frontline Clinicians in Managing Costs
- Accountable Care Organization Hospitals Differ in Health IT Capabilities
- ACO Beneficiary Engagement Toolkit
- Association of a Care Coordination Model with Health Care Costs and Utilization
- Breaking Down the Basics of Population Health Management
- Critical Lessons from High-Value Oncology Practices
- Medicaid Managed Care for Members with Mental Health Conditions and/or substance use disorders: Integrating Benefits and Care
- Robert Wood Johnson Foundation: ACO Evaluation
- The Characteristics of Physician Practices Joining the Early ACOs: Looking Back to Look Forward
- The Transformation to Value: A Leadership Guide
The following resource(s) may be of value:
Health Value Atlas
Patient-Centered Care
Deliver Patient-centered Care
Organizational capabilities related to managing patient experience and engagement at a care setting
Note: Some organizational capabilities cross over to other domains. There may also be some degree of capability overlap with Health Equity Advancement, Continuous Quality Improvement, and Health Information Technology domains.
Engage patients
Engage patients in making informed decisions and participating in their own care
Educate patients
Educate patients about their health status and care
Design care around patients
Design care processes around patient needs and preferences
Involve patients in care design
Involve patients in organizational decision-making
Design for patient needs
Design care facilities around patient needs and preferences
Show respect and empathy
Demonstrate respect and empathy in patient interactions
Anticipate health needs
Anticipate and address unspoken or emerging health needs
Deliver team-based care
Deliver care in a collaborative and coordinated manner
Deliver consistent care
Deliver care in a predictable and replicable manner
Automate data access
Automate timely access to data within and from outside the organization
Exercise patient stewardship
Exercise active patient stewardship and attribution
Manage referrals
Manage patient referrals and appointments between providers
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